At PhysioHealth we value your time and ours. To ensure we can offer timely appointments to all clients:
When an appointment is cancelled at short notice or missed, we are unable to offer that time to another client in need. The cancellation fee is nessesary to cover the cost of the clinician’s and administration time that would otherwise go unpaid.
We appreciate your understanding and support.
The Team at PhysioHealth is committed to delivering high-quality physiotherapy and exercise physiology services in line with Australian Consumer Law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:
You are also entitled to have the issue remedied if the service fails to meet acceptable quality and the problem is not a major failure.
You may be eligible for a refund, rescheduling, or credit if:
Refunds will not be provided in the following circumstances:
Many of our clients seek care for injuries, chronic conditions, or performance improvement. These issues often require multiple sessions and progress over time, based on individual response, consistency, and adherence to treatment plans. As such, a lack of immediate results does not mean the service was faulty or ineffective.
We are always happy to review and adjust your care plan if you have concerns, and we encourage open communication throughout your treatment journey.
Please contact us as soon as possible (within 7 days of your service) if you have any concerns or would like to request a refund so we can address promptly.
PhysioHealth Corrimal Pty Ltd is committed to protecting the privacy of your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect personal and health information that is necessary to:
This information may include your name, contact details, health history, referral details, appointment records, and billing information. We collect information directly from you where possible, but may also receive it from other health professionals or authorised representatives with your consent.
We only collect sensitive information (such as health data) with your explicit consent, unless required or authorised by law.
We use your personal information only for purposes related to your care and the operation of our clinic. This may include:
We will not share your personal information with any third party unless:
We may use your contact information to send appointment reminders, service updates, or relevant health information. You may opt out of receiving non-essential communications at any time by contacting us.
We do not use your personal information for direct marketing without your consent and will always provide a simple opt-out mechanism.
You have the right to remain anonymous or use a pseudonym when engaging with us, where lawful and practical. However, full identification is typically required to provide healthcare services and meet medical record-keeping obligations.
We do not routinely disclose your personal information to overseas recipients. If this becomes necessary (e.g. for digital service providers), we will take reasonable steps to ensure that the recipient complies with the APPs or equivalent standards.
We take reasonable steps to ensure that your personal information is accurate, up-to-date, and complete. Please let us know if your details change so we can maintain accurate records.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:
Paper records are stored securely and are disposed of in accordance with legal retention guidelines.
You have the right to access the personal information we hold about you and to request corrections. To do so, please contact us. We will respond within a reasonable timeframe, and access is generally provided free of charge unless an administrative fee is necessary.
If you have concerns about how your personal information has been handled, you can contact us directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Att: Kylie Moffitt
PhysioHealth Corrimal Pty Ltd
5/219 Princes Hwy, Corrimal NSW Australia 2518
