We offer recurring bookings so that you can have the same days and times available each week to secure your spot. These can be changed at any time to suit your lifestyle (subject to cancellation policy).
Please ask your clinician to book reoccuring bookings during your individual appointments.
All participants require an initial one-on-one assessment before starting classes. This will allow our We want to see you thrive and achieve your health goals. We recommend 1:1 review sessions as needed to ensure your class program remains effective and relevant to your progress.
To keep your program safe and appropriately tailored, we ask that:
These appointments are not included in your class memberships however may be subsidised by Medicare or Private Health cover.
To properly assess your injury or condition, we may ask you to remove certain items of clothing so we can see how your body moves. You’re absolutely welcome to bring a friend, family member or support person to your appointment if you’d feel more comfortable.
All treatment at PhysioHealth & Sports Injury Clinic is delivered by fully insured professionals. While we support and coordinate your care, any professional responsibility lies with your individual physiotherapist or exercise physiologist. Our team follows best-practice standards set by the Australian Physiotherapy Association and Exercise & Sports Science Australia.
By attending the clinic, you understand that using the gym and treatment spaces comes with some risk like the chance of slips, trips, or minor injuries. You accept these risks and agree not to hold PhysioHealth, our staff, or other clients responsible for any injury, damage or loss that might happen during your visit.
You may recieve a Doctors referral for entitlement of a Medicare rebate for a set number of appointments.
We do not bulk bill Medicare. Full payment is required, and if you request we may send your claim to Medicare. Providing your bank details are stored with Medicare, you should recieve partial reimbursement.
If you have Private Health ‘Extra’s cover’, you may be eligible to claim a portion of your fee’s. A gap payment for the balance will payable. Health fund rebates may be claimed as follows:
– Individual appointments: Pay on the day for on-the-spot health fund claims at reception
– Classes: Invoices can be provided on request for you to claim
Some health funds include a ‘health management program’ which can offer additional savings depending on your individual cover. This requires a form to fill out and submit with your attendance. Reach out to your health fund to check if you’re covered.
We find some health funds more generous to others. You may like to review your level of cover & compare at: https://privatehealth.gov.au
You may request that we send invoices to third party payers. This may include insurers such as Workers Compensation, CTP, NDIS, DVA, etc.
When you book an exercise physiology or physiotherapy session with our clinic, you agree to the following terms:
It is your responsibility to ensure approval of your claim and funds have been approved by your third party payer prior to attending your individual appointment or classses.
If you don’t show up or cancel/reschedule within 24 hours, you will be charged the full cost of the session. This fee is your responsibility, even if your session is normally covered by a third-party. Most third-party payers do not cover missed or late-cancelled sessions, so you will need to pay the full amount yourself. You must pay for missed or late-cancelled sessions before booking any future appointments.
Direct debit payments will be as per the Electronic Direct Debit Request Service Agreement (eDDRSA) available to view here.
We require at least 7 days notice to pause or cancel direct debits.
At PhysioHealth we value your time and ours. When an appointment is cancelled at short notice or missed, we are generally unable to offer that time to another client in need.
The cancellation fee is nessesary to cover the cost of the clinician’s and administration time that would otherwise go unpaid. Fee reductions or exceptions may apply in cases of emergency or illness where evidence is provided.
Notice can be provided via phone, SMS, or email. We have outlined the notice periods and fee’s below:
Appointments cancelled or not attended will be invoiced as follows:
Classes cancelled or not attended will be invoiced as follows:
We appreciate your understanding and support.
The Team at PhysioHealth is committed to delivering high-quality physiotherapy and exercise physiology services in line with Australian Consumer Law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:
You are also entitled to have the issue remedied if the service fails to meet acceptable quality and the problem is not a major failure.
You may be eligible for a refund, rescheduling, or credit if:
Refunds will not be provided in the following circumstances:
Many of our clients seek care for injuries, chronic conditions, or performance improvement. These issues often require multiple sessions and progress over time, based on individual response, consistency, and adherence to treatment plans. As such, a lack of immediate results does not mean the service was faulty or ineffective.
We are always happy to review and adjust your care plan if you have concerns, and we encourage open communication throughout your treatment journey.
Please contact us as soon as possible (within 7 days of your service) if you have any concerns or would like to request a refund so we can address promptly.
PhysioHealth Corrimal Pty Ltd is committed to protecting the privacy of your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect personal and health information that is necessary to:
This information may include your name, contact details, health history, referral details, appointment records, and billing information. We collect information directly from you where possible, but may also receive it from other health professionals or authorised representatives with your consent.
We only collect sensitive information (such as health data) with your explicit consent, unless required or authorised by law.
We use your personal information only for purposes related to your care and the operation of our clinic. This may include:
We will not share your personal information with any third party unless:
We may use your contact information to send appointment reminders, service updates, or relevant health information. You may opt out of receiving non-essential communications at any time by contacting us.
We do not use your personal information for direct marketing without your consent and will always provide a simple opt-out mechanism.
We will always check with you first before taking or sharing any photos or videos of you on our website or social media pages.
You have the right to remain anonymous or use a pseudonym when engaging with us, where lawful and practical. However, full identification is typically required to provide healthcare services and meet medical record-keeping obligations.
We do not routinely disclose your personal information to overseas recipients. If this becomes necessary (e.g. for digital service providers), we will take reasonable steps to ensure that the recipient complies with the APPs or equivalent standards.
We take reasonable steps to ensure that your personal information is accurate, up-to-date, and complete. Please let us know if your details change so we can maintain accurate records.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:
Paper records are stored securely and are disposed of in accordance with legal retention guidelines.
You have the right to access the personal information we hold about you and to request corrections. To do so, please contact us. We will respond within a reasonable timeframe, and access is generally provided free of charge unless an administrative fee is necessary.
If you have concerns about how your personal information has been handled, you can contact us directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Att: Kylie Moffitt
PhysioHealth Corrimal Pty Ltd
5/219 Princes Hwy, Corrimal NSW Australia 2518
